Looking after the personal data you share with us is an important part of our business.
Information we may collect from you and why we collect it:
When you make a booking or travel enquiry with us, we will in store, online enquiry form, by phone or email we will collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect will be information such as name, address, email address, telephone number, date of birth, and personal travel and social preferences. We need to collect this information in order to arrange the travel and other services you are requesting. In some cases we may also need to collect more sensitive personal data such as passport details, other ID document details, insurance details, relevant medical data concerning medical conditions, disabilities and special requirements, and any special, dietary, religious information so as to be able to consider your particular needs in relation to a booking.
We may also collect personal data about you in the following circumstances:
If you enter a competition or promotions, complete a survey.
If we ask you for your contact details for future marketing use (which may be by email, post or phone text messages) or if you actively sign up to receive email newsletters from us,
(to which you can unsubscribe at any time)
If you contact us, we may keep a record of your email or other correspondence details.
We may collect details of your visits to our website (including, but not limited to, traffic data and location data), where available, your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Transfer of your information:
In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements. When you make a travel booking, certain parts of the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as airlines, hoteliers, insurance companies and ground handling agents, so that they can provide you with the arrangements you require.
We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.
We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.
Sharing personal data with regulatory authorities
So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.
Some countries will only permit travel if you provide your advance passenger data (for example Caricom API Data and US Secure Flight Data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may assist where appropriate.
We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.
Some of these third parties may be based outside of the European Economic Area (“EEA”). Organisations that are based outside of the EEA may not be subject to the same level of controls in regard to data protection as exist within the UK and the EEA.
In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate.
How We Use Your Information:
We use information held about you in the following ways:
To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier;
To communicate with you regarding your booking or other purchase;
For internal research/analysis and customer profiling;
For resolving complaints and dealing with disputes;
For preventing and detecting fraudulent or criminal activity;
For debt collection or credit vetting
In operating our website we may collect and process the following data about you:
iii. Information provided to us when you communicate with us for any reason.
What do we do with the information we gather
We require this information to understand your needs and provide you with a better service. We may use the information to improve our products and services and for research purposes.
Our representatives will usually follow up, either by e-mail, phone, fax or mail, to people who have registered their details.
We may periodically send promotional e-mail about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.
The Foreign & Commonwealth Office (FCO) issues travel advice on destinations, which includes information on passports, visas, health, safety and security and more.
For advice please visit https://www.gov.uk/foreign-travel-advice.